QA & Player Support

My main roles on this project were QA and player support. Similarly to Torque Drift 2 I handled the main support channels through an automated system using gmail and discord. Due to this game being towards the end of its lifespam when I began working on it, most bugs and other issues were known by the team therefore I had to communicate to players many solutions. I also worked closely with one of the main developers on the project to provide a smooth account recovery process to any players affected by serious account damaging bugs.
While on this project we released 2 minor bug fix updates, I helped test both of these to ensure that some of the major bugs were fixed and that there were no new issues appearing.
My two roles tied together well on this project as when a player bug report would come through I’d create a bug ticket for the team and provide extra personal testing notes to help with the identification of the issue.